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Silly Tails - Refund and Return Policy

Effective Date: April 18, 2025

Thank you for shopping with Silly Tails! We take pride in creating unique, custom items specifically for you and your pet.

Our Policy on Returns & Exchanges

Due to the personalized and custom-made nature of our products, each item is created upon order to your specifications. Consequently, we generally do not accept returns or exchanges. We encourage you to review your order details carefully before finalizing your purchase.

Issues with Your Order

We stand behind the quality of our products. While we cannot accept returns or exchanges for reasons such as ordering the wrong size, color, or change of mind, we want to ensure you are satisfied with your purchase.

If you encounter any of the following issues with your order upon arrival:

  • The item has a manufacturing defect.

  • The item was damaged during shipping.

  • You received the incorrect item.

 

Please contact us within 24 hours of receiving your order

How to Report an Issue

  1. Contact us promptly via our website contact form at https://www.silly-tails.com/contact.

  2. Please include your order number.

  3. Provide a clear description of the issue.

  4. Attach photographic evidence of the defect, damage, or incorrect item. This helps us resolve the issue more quickly.

Resolution

Upon receiving your message and documentation within the 24-hour timeframe, we will review the issue. We are committed to customer satisfaction and will assess the situation on a case-by-case basis to determine the best possible resolution, which may include replacement or another mutually agreeable solution.

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We appreciate your understanding of our policy, which allows us to continue offering unique, custom-made items. If you have any questions before placing an order, please don't hesitate to contact us.

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